Knowledge Base

Help & Support Documentation

Get started 🚀

How to add contact form on my website?

How to install Catchers Helpdesk Plugin and Add-ons?

How your customers can submit a ticket?

Roles & Permissions in helpdesk plugin

Ticket statuses and tracking

Video review of Catchers Helpdesk by Kevin Muldoon.
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Video "HOW TO" 🎥

How to add image (logo) to email template?

How to add regular contact form?

How to change default GDPR custom field?

How to create new ticket by helpdesk manager?

How to make you contact form GDPR compliant?

How to set up Auto-reply?

How to use Private notes?

How to use Saved Replies?
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Pre-sale questions ⏰

Alert categories for different users

Can I use it on my own language?

Do you have a money back guarantee?

Does it work for the WordPress multisite?

Does it work with Contact form №7?

Does it works with WordPress Multilingual Plugin (WPML)?

How to be compliant to GDPR with Catchers Helpdesk?

Ordering and billing FAQ

Technical requirements of Catchers Helpdesk Plugin

Video review of Catchers Helpdesk by Kevin Muldoon.

What is 1-year license? What happened after 1 year?

Woo Commerce integration
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Troubleshooting 🔫

Can't add custom fields to contact form

E-mail settings errors and how to fix it.

How to edit size and width of the form fields?

I can't update Catchers Helpdesk from WP admin area?

Page not found 404 error when ticket submit

There are no attachments in tickets connected from email. How to fix it?
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F.A.Q. 🤦‍♂️

How to add custom fields to a contact form. Video guide.

How to be compliant to GDPR with Catchers Helpdesk?

How to customise ticket page (client' s view)?

How to edit size and width of the form fields?

What is 1-year license? What happened after 1 year?

Extend Helpdesk 🛠

Embed contact form. Use cases from our customers

How many e-mails can we use for support our clients? We have support@ and sales@.

How to assign more than 2 roles to an existing ticket

How to configure incoming and outgoing mail

How to create article in knowledge base

How to set up Woo Commerce Integration with Helpdesk

How to translate the plugin into your language or add new phrases

How to update Catchers Helpdesk from WP admin area?
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Still, have any questions?