Track customer service performance inside WordPress admin area

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open_tickets

Average first response time

First Response Time is the number of minutes, hours, or days between when a customer submits a support ticket and when a customer support representative provides an initial response. It indicates how long a customer has to wait before being helped. This metric is also called First Reply Time.

Resolution time

Time to resolution (also called mean time to resolution (MTTR) and resolution time) is the average amount of time that it takes a customer service team to resolve a case after it has been opened. It’s usually measured in days or business hours, so it doesn’t factor in time when your team is off the clock

Ticket volume

Ticket Volume or Total Tickets tracks all tickets in your customer support over a period of time.

Satisfaction rate by customer

The customer satisfaction survey is the standard approach for collecting data on customer happiness. It consists of asking your customers how satisfied they are

Measure and increase productivity

Busiest time of the day

One big advantage of getting a weekly picture over a time period is that it helps you understand what time of day is the busiest – and if there is a reason for that.

Agent performance report

The Agent Performance report gives you a summary of the agents' performances in the selected time period.

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Make data-driven decisions

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Ticket volume by support channel

We have a few channels in of how customers can contact you: via a pop-up form, through a web form, via email. Being able to track this is vitally important to optimize the efficiency of your helpdesk.

Filters

Filtering is a useful way to see only the data that you want to be displayed. You can use filters to display specific ticket category or period of time.

Dashboard

Trending data showing the increase in the number of requests over time and can help spot unexpected changes in user requests indicating a need for more service desk staff, more automation or any other intervention.

Any WordPress theme friendly

Any WordPress theme friendly

Free training &  support

Free training & support

Fast & secure work guarantee

Fast & secure work guarantee

Money back guarantee

Money back guarantee

Reports Add-on Pricing


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Single Site

$39

1 year license

  • Average first response time
  • Average closing ticket time
  • Busiest time of day
  • Agent productivity
  • Ticket's channel report
  • Ticket's category report
  • Date filters
  • Category filters
  • Satisfaction rate by agent
  • Dashboard
Order now

Unlimited Sites

$99

1 year license

  • Average first response time
  • Average closing ticket time
  • Busiest time of day
  • Agent productivity
  • Ticket's channel report
  • Ticket's category report
  • Date filters
  • Category filters
  • Satisfaction rate by agent
  • Dashboard
Order now

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Ordering and billing FAQ

What does the plugin license include?

All plugin purchases have licenses, which will allow you to update your plugin and receive support. Each license is valid for one year.

Are the licenses valid for a lifetime?

No, each license is valid one year from the date of your purchase. You will be sent an email to notify you when it is time to update.

How can I install plugins?

We are providing installation and setup services, please contact our support for assistance.

What is "number of sites"?

The "number of sites" limit - is simply a number of "production" installations. Every installed instance of plugin counts, web farms count as one.

For instance, your developers can install the plugin onto their local machines without any limits. But only one "production" installation is allowed with "single-site" license.

The "Unlimited" license allows unlimited number of installations within one company. For every additional company you have to purchase a separate license, despite the number of sites you're allowed to use with your current license.

What happens when my license expires?

The product will continue to work after your license expires. You are free to continue using the product for as long as you like, but you will not receive support and updates for the product any longer.

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We accept Visa, MasterCard, PayPal, Discover cards and other more then 30 payment methods.

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