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For agents

Your agents have the right tools to be more productive. Collaboration is the key point of successfull work.

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For managers

See what is going on with customers requests, who is responsible for them. Focus on tickets that need your attention.

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For customers

Give customers human support with easy access to the answers they need, wherever they are. Turn your visitors into customers.

Stop loosing messages from your clients

Stop losing messages

E-mail fetching

Your potential clients can reach you via email or by using the contact form. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.

Ticket's statuses

You don't have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on each ticket, as well as its status.

Save 30% of the time you spent on customer support

Saved replies

Save your time for something more interesting. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication.

Private notes

You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users. Have some fun with your team 😉

Conversation feed filtering

You can filter all conversations on the ticket page for the easier organization. Filtering conversations allow you to selectively view conversation messages by author and status.

Stop losing messages
Stop losing messages

Make a contact form you wish

Custom fields

The most requested feature from our customers! Easily set up additional custom fields on any of your contact form.

Contact form constructor

The contact form is fully customisable. You can manage multiple contact forms there. Simple adding via shortcode. Use Google reCaptcha to avoid spam messages.

Embed contact form

«Help Catcher» – is a simple embed code you can add to your website, which enables customers to contact you without leaving the page.

Be with your customers everywhere you go

Answer to tickets from your phone

Empower your team to collaborate anytime, anywhere. Catchers Helpdesk keeps your finger on the pulse of customer support, and the conversation going with your clients.

See what's going on

Every single ticket has own number and status and responsible manager. You will never lose any messages from your customers.

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The key features

E-mail fetching

Ticket's statuses

Customer profile

Tickets export

Private notes

Saved replies

Ticket category

Front end for clients

Form constructor

Custom fields

Auto reply set up

Filters and tags

Embed contact form

Update from WP panel

Agent notifications

Attachments

Meet our awesome clients around the world

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Your favourite integrations

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Pricing


Single Site

$39

1 year license

  • Saved replies
  • Conversation feed filtering
  • Forwarding
  • Custom fields
  • Contact form constructor
  • Cc and Bcc fields
  • Private notes
  • Ticket history
  • Embed tool Help Catcher
Order now

Unlimited Sites

$139

1 year license

  • Saved replies
  • Conversation feed filtering
  • Forwarding
  • Custom fields
  • Contact form constructor
  • Cc and Bcc fields
  • Private notes
  • Ticket history
  • Embed tool Help Catcher
Order now

E-commerce bundle for the customer support. Save $28

Catchers Helpdesk PRO + WooCommerce Integration

E-commerce Bundle is a good option for new visitors: WooCommerce business, web agencies and webmasters. If you have several projects then the bundle is a smart decision.

It is consist of our Catchers Helpdesk Plugin and WooCommerce Add-on andincludes all features we have for a best discounted price – you save 20% over purchasing separate extensions.

Ordering and billing FAQ

How secure is my payment info?

All payments are securely processed by one of industry leaders Paddle. Your card information never even touches our servers.

What does the plugin license include?

All plugin purchases have licenses, which will allow you to update your plugin and receive support. Each license is valid for one year.

Are the licenses valid for a lifetime?

No, each license is valid one year from the date of your purchase. You will be sent an email to notify you when it is time to update.

What about students/non-profits/open source projects?

We have discounts for qualifying users. Just send us a message.

How can I install plugins?

We are providing installation and setup services, please contact our support for assistance.

How can I pay?

We accept Visa, MasterCard, PayPal, Discover cards and other more then 30 payment methods.

What happens when my license expires?

The product will continue to work after your license expires. You are free to continue using the product for as long as you like, but you will not receive support and updates for the product any longer.

What is "number of sites"?

The "number of sites" limit - is simply a number of "production" installations. Every installed instance of plugin counts, web farms count as one. The "multi-site" license allows a unlimited number of installations within one company. For every additional company, you have to purchase a separate license, despite the number of sites you're allowed to use with your current license.

Get started supporting with Catchers today

Our tech team can help you with a installation and get you set up with the right solution to help your customers
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