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For agents

Your agents have the right tools to be more productive. Collaboration is the key point of successful work.

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For managers

See what is going on with customers requests, who is responsible for them. Focus on tickets that need your attention.

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For customers

Give customers human support with easy access to the answers they need, wherever they are. Turn your visitors into customers.

Stop loosing messages from your clients

E-mail fetching

Your potential clients can reach you via email or by using the contact form. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.

Ticket's statuses

You don't have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on each ticket, as well as its status.

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Save 30% of the time you spent on customer support

All features from "Team Collaboration" and "Productivity" Add-ons

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Saved replies

Save your time for something more interesting. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication.

Private notes

You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users. Have some fun with your team 😉

Conversation feed filtering

You can filter all conversations on the ticket page for the easier organization. Filtering conversations allow you to selectively view conversation messages by author and status.

Make a contact form you wish

Contact Form Constructor +Pop-UP Form

Custom fields

The most requested feature from our customers! Easily set up additional custom fields on any of your contact form.

Contact form constructor

The contact form is fully customisable. You can manage multiple contact forms there. Simple adding via shortcode. Use Google reCaptcha to avoid spam messages.

Conversation feed filtering

You can filter all conversations on the ticket page for the easier organization. Filtering conversations allow you to selectively view conversation messages by author and status.

All Add-ons in one pack

Smart way to get 20% discounted price

Full Stack Bundle Pricing

Get discounted price and save 25%
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Single Site

$99

1 year license

  • Saved replies
  • Conversation feed filtering
  • Forwarding
  • Custom fields
  • Contact form constructor
  • Cc and Bcc fields
  • Private notes
  • WOO - Order number check
  • WOO - Product item check
  • WOO - Customer Lifetime value indicator
  • WOO - Total order value check
  • WOO - Previous orders check
  • WOO - The contact form from orders page
  • Unlimited contact forms
  • Unlimited custom fields
  • Google ReCaptcha
  • Category field
  • Different types of fields
  • Widget on ticket page
  • WP Theme style Inheritance
  • Pop-up contact form
  • Attachments
  • Ticket history
  • Ticket export
  • Search
  • Add new ticket (by agent)
  • Ticket Autoreply Macros
  • Email template
Order now

Unlimited Sites

$348

1 year license

  • Saved replies
  • Conversation feed filtering
  • Forwarding
  • Custom fields
  • Contact form constructor
  • Cc and Bcc fields
  • Private notes
  • WOO - Order number check
  • WOO - Product item check
  • WOO - Customer Lifetime value indicator
  • WOO - Total order value check
  • WOO - Previous orders check
  • WOO - The contact form from orders page
  • Unlimited contact forms
  • Unlimited custom fields
  • Google ReCaptcha
  • Category field
  • Different types of fields
  • Widget on ticket page
  • WP Theme style Inheritance
  • Pop-up contact form
  • Attachments
  • Ticket history
  • Ticket export
  • Search
  • Add new ticket (by agent)
  • Ticket Autoreply Macros
  • Email template
Order now

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Ordering and billing FAQ

What does the plugin license include?

All plugin purchases have licenses, which will allow you to update your plugin and receive support. Each license is valid for one year.

Are the licenses valid for a lifetime?

No, each license is valid one year from the date of your purchase. You will be sent an email to notify you when it is time to update.

How can I install plugins?

We are providing installation and setup services, please contact our support for assistance.

What is "number of sites"?

The "number of sites" limit - is simply a number of "production" installations. Every installed instance of plugin counts, web farms count as one.

For instance, your developers can install the plugin onto their local machines without any limits. But only one "production" installation is allowed with "single-site" license.

The "Unlimited" license allows unlimited number of installations within one company. For every additional company you have to purchase a separate license, despite the number of sites you're allowed to use with your current license.

What happens when my license expires?

The product will continue to work after your license expires. You are free to continue using the product for as long as you like, but you will not receive support and updates for the product any longer.

How can I pay?

We accept Visa, MasterCard, PayPal, Discover cards and other more then 30 payment methods.

How secure is my payment info?

All payments are securely processed by one of industry leaders Paddle. Your card information never even touches our servers.

What about students/non-profits/open source projects?

We have discounts for qualifying users. Just send us an email.