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Now you can use only one email for the helpdesk for incoming messages.  All messages from that e-mail will be converted into tickets.

BUT we have a special option – Ticket category for such cases. For example, you can put the additional field to your contact – Category. Each category can have they own email address. (sales, support and so on). If a new ticket comes with the Sales category – it will be transferred to that email automatically.

You can have a few support managers with different e-mails. You can assign a ticket to each other before it will be resolved.  For example, the first manager from Sales department (sales@com) after conversation create a ticket and send it to a client. When that client answered with tech question – manager just assigns it to a support manager (tech@com).

Ticket category option is available for you in our Contact form constructor add-on.

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