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Your customers can send you a ticket (request/message) via 3 different ways:

1. Contact form

How to add a contact form to the website

2. Email

How to set up email settings

3. Woo Commerce “My account page” – Pop up form.

How to set up Pop up form for Woo Commerce

After ticket submission, your user became a WordPress user with WP subscriber role. You can edit/delete it om their WP user section.  We don’t send any login/password information to this customer. That’s why they have access only to they own tickets (due to hash on the link).

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