Save 30% of the time you spent on customer support

Easy Digital Downloads integration add-on allows you see the whole profile of your customer
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Customer profile with contacts

On the ticket page, you can see the customer's information with tags, contacts. There is an interactive link to a full customer profile (WP User).

Lifetime value, orders, products

Customer lifetime value can be defined as the dollar value of a customer relationship, based on the present value of the orders future cash flows from the customer relationship. Customer lifetime value accounts as the sum of all orders from a certain customer.

Be closer to your customers

Open ticket

You can open new ticket right from purchase history page - Support tab. If you choose concrete order - ticket will be linked to the certain order.

Pop-up contact form

Every single ticket will be linked to its order. Your Easy Digital Downloads customer, just visits history purchase page, find the order having a problem with, and click the "Open Ticket" button. The pop-up ticket form will be opened.

Previous orders

There is a special section - Previous orders. If you want to check previous orders - just click on them from the ticket page. Very quickly, agents will know what the message is about and the whole customer history. It allows you and your agents to reduce the time to response and the quality of answers.

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Support your customers on the go 🏃🏻


Answer to tickets from your phone

Empower your team to collaborate anytime, anywhere. Catchers Helpdesk keeps your finger on the pulse of customer support, and the conversation going with your clients.

See what's going on

Every single ticket has own number and status and responsible manager. You will never loose any messages from your customers.

History and notifications

A simple listing of the date and time a request was assigned to someone, as well as status changes. The activities feed in a ticket shows you a quick log of all the activities that have been happening on it.

Meet our fantastic users around the world

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Easy Digital Downloads Add-on Pricing

  • American Express
  • Maestro
  • MasterCard
  • PayPal
  • Visa
  • Western Union

Single Site


1 year license

  • Order number check
  • Product item check
  • Customer Lifetime value indicator
  • Total order value check
  • Previous orders check
  • The contact form from orders page
Order now

Unlimited Sites


1 year license

  • Order number check
  • Product item check
  • Customer Lifetime value indicator
  • Total order value check
  • Previous orders check
  • The contact form from orders page
Order now

Bundles and Special Offers

Get discounted price and save your money

Ordering and billing FAQ

What does the plugin license include?

All plugin purchases have licenses, which will allow you to update your plugin and receive support. Each license is valid for one year.

Are the licenses valid for a lifetime?

No, each license is valid one year from the date of your purchase. You will be sent an email to notify you when it is time to update.

How can I install plugins?

We are providing installation and setup services, please contact our support for assistance.

What is "number of sites"?

The "number of sites" limit - is simply a number of "production" installations. Every installed instance of plugin counts, web farms count as one.

For instance, your developers can install the plugin onto their local machines without any limits. But only one "production" installation is allowed with "single-site" license.

The "Unlimited" license allows unlimited number of installations within one company. For every additional company you have to purchase a separate license, despite the number of sites you're allowed to use with your current license.

What happens when my license expires?

The product will continue to work after your license expires. You are free to continue using the product for as long as you like, but you will not receive support and updates for the product any longer.

How can I pay?

We accept Visa, MasterCard, PayPal, Discover cards and other more then 30 payment methods.

How secure is my payment info?

All payments are securely processed by one of industry leaders Paddle. Your card information never even touches our servers.

What about students/non-profits/open source projects?

We have discounts for qualifying users. Just send us an email.