Know your customers better

With the WooCommerce add-on Catchers Helpdesk, supporting customers becomes easier.
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Customer lifetime value

Customer lifetime value can be defined as the dollar value of a customer relationship, based on the present value of the orders future cash flows from the customer relationship. Customer lifetime value accounts as the sum of all orders from a certain customer.

Orders

Every single ticket will be linked to its order. Your Woo customer, just visit account page, find the order having a problem with, and click the "Open Ticket" button. Also, a client can select which item he needs help with.

Products

The client can also choose which product from the order the ticket is linked to. Very quickly, agents will know what the message is about and reducing the time to response and the quality of an answer.

E-mail fetching

Your potential clients can reach you via email or by using the contact form. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.

Ticket's statuses

You don't have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on each ticket, as well as its status.

History and notifications

A simple listing of the date and time a request was assigned to someone, as well as status changes. The activities feed in a ticket shows you a quick log of all the activities that have been happening on it.

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Meet our customers from around the world

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E-commerce Bundle Sale (3 in 1)


  • American Express
  • Maestro
  • MasterCard
  • PayPal
  • Visa
  • Western Union

Single Site

$69

1 year license

  • Saved replies
  • Conversation feed filtering
  • Forwarding
  • Custom fields
  • Contact form constructor
  • Cc and Bcc fields
  • Private notes
  • WOO - Order number check
  • WOO - Product item check
  • WOO - Customer Lifetime value indicator
  • WOO - Total order value check
  • WOO - Previous orders check
  • WOO - The contact form from orders page
Order now

Unlimited Sites

$289

1 year license

  • Saved replies
  • Conversation feed filtering
  • Forwarding
  • Custom fields
  • Contact form constructor
  • Cc and Bcc fields
  • Private notes
  • WOO - Order number check
  • WOO - Product item check
  • WOO - Customer Lifetime value indicator
  • WOO - Total order value check
  • WOO - Previous orders check
  • WOO - The contact form from orders page
Order now

Ordering and billing FAQ

What does the plugin license include?

All plugin purchases have licenses, which will allow you to update your plugin and receive support. Each license is valid for one year.

Are the licenses valid for a lifetime?

No, each license is valid one year from the date of your purchase. You will be sent an email to notify you when it is time to update.

How can I install plugins?

We are providing installation and setup services, please contact our support for assistance.

What is "number of sites"?

The "number of sites" limit - is simply a number of "production" installations. Every installed instance of plugin counts, web farms count as one.

You can still have multiple "testing" installations - for evaluating and testing purposes. For instance, your developers can install the plugin onto their local machines without any limits. But only one "production" installation is allowed with "single-site" license.

The "multi-site" license allows unlimited number of installations within one company. For every additional company you have to purchase a separate license, despite the number of sites you're allowed to use with your current license.

What happens when my license expires?

The product will continue to work after your license expires. You are free to continue using the product for as long as you like, but you will not receive support and updates for the product any longer.

How can I pay?

We accept Visa, MasterCard, PayPal, Discover cards and other more then 30 payment methods.

How secure is my payment info?

All payments are securely processed by one of industry leaders Paddle. Your card information never even touches our servers.

What about students/non-profits/open source projects?

We have discounts for qualifying users. Just send us an email.