All you need for your WordPress blog

E-mail fetching

Your potential clients can reach you via email or by using the contact form. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.

Ticket's statuses

You don't have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on each ticket, as well as its status.

ticket list inside notebook

Save 30% of the time you spent on customer support

All features from "Team Collaboration" and "Productivity" Add-ons

Edit ticket 325 ‹ Demo Mycatchers — WordPress

Saved replies

Save your time for something more interesting. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication.

Private notes

You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users. Have some fun with your team 😉

Conversation feed filtering

You can filter all conversations on the ticket page for the easier organization. Filtering conversations allow you to selectively view conversation messages by author and status.

Be helpful 24/7 with Doсumentations

Knowledge Base & FAQ

Provide self-servise support

Empower your visitors to find answers when they need them with documents. Articles look great on any device: desktop, tablet or mobile. Your customers can find what they need no matter where they are.

Create article from Saved Reply

Update articles without doing any additional steps. You can update saved reply to a certain article. It will be placed on your website in on of your topics. An easy way to find it for your customers.

Conversation feed filtering

You can filter all conversations on the ticket page for the easier organization. Filtering conversations allow you to selectively view conversation messages by author and status.

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4 Add-ons in one pack

Smart way to get 25% discounted price

Blogger Bundle Pricing

Get discounted price and save 25%
  • American Express
  • Maestro
  • MasterCard
  • PayPal
  • Visa
  • Western Union

Single Site

$69

1 year license

  • Saved replies
  • Knowledge Base
  • FAQ
  • Conversation feed filtering
  • Forwarding
  • Cc and Bcc fields
  • Private notes
  • Google ReCaptcha
  • Category field
  • Pop-up contact form
  • Attachments
  • Ticket history
  • Ticket export
  • Search
  • Add new ticket (by agent)
  • Ticket Autoreply Macros
  • Email template
Order now

Unlimited Sites

$149

1 year license

  • Saved replies
  • Knowledge Base
  • FAQ
  • Conversation feed filtering
  • Forwarding
  • Cc and Bcc fields
  • Private notes
  • Google ReCaptcha
  • Category field
  • Pop-up contact form
  • Attachments
  • Ticket history
  • Ticket export
  • Search
  • Add new ticket (by agent)
  • Ticket Autoreply Macros
  • Email template
Order now

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