All you need for your WordPress blog
E-mail fetching
Your potential clients can reach you via email or by using the contact form. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.
Ticket's statuses
You don't have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on each ticket, as well as its status.
Save 30% of the time you spent on customer support
All features from "Team Collaboration" and "Productivity" Add-ons
Saved replies
Save your time for something more interesting. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication.
Private notes
You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users. Have some fun with your team 😉
Conversation feed filtering
You can filter all conversations on the ticket page for the easier organization. Filtering conversations allow you to selectively view conversation messages by author and status.
Be helpful 24/7 with Doсumentations
Knowledge Base & FAQ
Provide self-servise support
Empower your visitors to find answers when they need them with documents. Articles look great on any device: desktop, tablet or mobile. Your customers can find what they need no matter where they are.
Create article from Saved Reply
Update articles without doing any additional steps. You can update saved reply to a certain article. It will be placed on your website in on of your topics. An easy way to find it for your customers.
Conversation feed filtering
You can filter all conversations on the ticket page for the easier organization. Filtering conversations allow you to selectively view conversation messages by author and status.
4 Add-ons in one pack
Smart way to get 25% discounted price
Blogger Bundle Pricing
Get discounted price and save 25%
Single Site
$69
1 year license
- Saved replies
- Knowledge Base
- FAQ
- Conversation feed filtering
- Forwarding
- Cc and Bcc fields
- Private notes
- Google ReCaptcha
- Category field
- Pop-up contact form
- Attachments
- Ticket history
- Ticket export
- Search
- Add new ticket (by agent)
- Ticket Autoreply Macros
- Email template
2-5 Sites
$99
1 year license
- Saved replies
- Knowledge Base
- FAQ
- Conversation feed filtering
- Forwarding
- Cc and Bcc fields
- Private notes
- Google ReCaptcha
- Category field
- Pop-up contact form
- Attachments
- Ticket history
- Ticket export
- Search
- Add new ticket (by agent)
- Ticket Autoreply Macros
- Email template
Unlimited Sites
$149
1 year license
- Saved replies
- Knowledge Base
- FAQ
- Conversation feed filtering
- Forwarding
- Cc and Bcc fields
- Private notes
- Google ReCaptcha
- Category field
- Pop-up contact form
- Attachments
- Ticket history
- Ticket export
- Search
- Add new ticket (by agent)
- Ticket Autoreply Macros
- Email template
Your favourite integrations
