We’re excited to announce a major feature today called HelpCatcher. HelpCatcher is a simple embed code you can add to your website, which enables customers to contact you without leaving the page. Just enable it on Tickets -> Settings -> HelpCatcher -> Enabled HelpCatcher. Available only in PRO version

  • Customizable UI – choose background and hover colors, conversation text and we will add icons set in future
  •  API features – in future version, we will add API for predefined customer and ticket data for specific pages and

We think HelpCatcher will be a big part of the future at Catchers Helpdesk and are super excited to hear what you think of it. Please take a look how it works in our Helpdesk demo

help_catcher

 

 

Settings and guide use:

1. Click settings tan on WP admin panel

Screen Shot 2016-07-21 at 14.20.24

2. Click “Help catcher” on the main menu of plugin settings

Screen Shot 2016-07-21 at 14.23.25

3. Configure basic settings

4. Check how it looks like on your website

Screen Shot 2016-07-21 at 14.26.41

5. All tickets from your “Help catcher” will be appeared on WP admin area as another request.

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