All you need for the customer support

Stop losing messages

E-mail fetching

Your potential clients can reach you via email or by using the contact form. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.

Ticket's statuses

You don't have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on each ticket, as well as its status.

History and notifications

A simple listing of the date and time a request was assigned to someone, as well as status changes. The activities feed in a ticket shows you a quick log of all the activities that have been happening on it.

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Make Routine Tasks Fun

Saved replies

Save your time for something more interesting. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication.

Private notes

You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users. Have some fun with your team ๐Ÿ˜‰

Conversation feed filtering

You can filter all conversations on the ticket page for the easier organization. Filtering conversations allow you to selectively view conversation messages by author and status.

Remarkable Helpdesk in admin area

Clear integration with WP themes

The helpdesk provides an adaptive viewing experience for easy reading and navigation with minimal resizing and scrolling.

Personal front-end space for clients

Clients can manage the status of tickets right through the web page after regular authorization.

Embed contact form

ยซHelp Catcherยป โ€“ is a simple embed code you can add to your website, which enables customers to contact you without leaving the page.

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Just Released Features

Custom fields

The most requested feature from our customers! Custom fields now available in Pro-version. Easily set up additional custom fields on any of your contact form.

Contact form constructor

The contact form is fully customizable. Now you can manage multiple contact forms there. Use Google reCaptcha to avoid spam messages. Try it now in a Pro-version.

Available languages

Catchers Helpdesk currently available in the following languages: ๐Ÿ‡ฌ๐Ÿ‡ง ๐Ÿ‡ฉ๐Ÿ‡ช ๐Ÿ‡ธ๐Ÿ‡ช ๐Ÿ‡ท๐Ÿ‡บ ๐Ÿ‡ฎ๐Ÿ‡น ๐Ÿ‡ช๐Ÿ‡ธ๐Ÿ‡ซ๐Ÿ‡ทPlease let us know if you want to help with translating and we will give you Pro-version.

Meet our clients from around the world

Ophelie, ๐Ÿ‡ซ๐Ÿ‡ท

An innovative ticketing system with very useful options. I tested many plugins but this one is very cool specially in premium. Thank you Catchers! Your plugin looks awesome and I can't wait to use for my next website.

Patrik, ๐Ÿ‡ธ๐Ÿ‡ช

Very pleasant plugin with better functionality than most plugins in this category! Easy setup and good support from the developers!

Grzegorz, ๐Ÿ‡ต๐Ÿ‡ฑ

Iโ€™m glad to try out this awesome WordPress plugin and feel so safety to use it.

See how it works

Pricing

PRO Multi-site

$139

2-5 Sites

89

  • Saved replies
  • Conversation feed filtering
  • Forwarding
  • Custom fields
  • Contact form constructor
  • Cc and Bcc fields
  • Private notes
  • Ticket history
  • Woo Commerce integration (coming soon)
  • Embed tool Help Catcher
Order now


What people say about Catchers Helpdesk

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feedback
5-star review from customers
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