Manage support tickets in WordPress admin area

All you need for a customer help and support

Support ticket statuses

You will never lose message from your customer! Each ticket has own status (New, Answered, Non-Answered, Pending, Closed), author, and responsive customer support agent. You can see what is going on with all requests.

Ticket automations

You can add a ticket category field on a contact form and set up a personal manager for each category. In this case, notification about new ticket will be sent to a certain manager. It is a good option for separating tickets without any efforts.

Helpdesk & Customer Success Management Tool

Help your customers to reach desired outcomes with appropriate experience

Customer profile

See customer's information with tags, contacts right on the ticket page. Each customer can click to a ticket number from e-mail message and go to the front end and see all current and previous tickets.

Knowledge Base & FAQ

Update articles without doing any additional steps. You can update saved reply to a certain article. It will be placed on your website in on of your topics. An easy way to find it for your customers.

Contact Form Constructor

The contact form is fully customisable. You can manage multiple contact forms there if you need to keep more usrful information. Simple adding via shortcode. Use Google reCaptcha to avoid spam messages.

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Measure Helpdesk Productivity Metrics

Trending data showing the increase in the number of requests over time and can help spot unexpected changes in user requests

Average first response time

First Response Time is the number of minutes, hours, or days between when a customer submits a support ticket and when a customer support representative provides an initial response.

Resolution time

Time to resolution (also called mean time to resolution (MTTR) and resolution time) is the average amount of time that it takes a customer service team to resolve a case after it has been opened

Agent performance report

The Agent Performance report gives you a summary of the agents' performances in the selected time period.

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Helpdesk & Ticket System features

Upgrade your WordPress with all professional features to support your customers

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E-mail Fetching

The plugin will poll an external POP3/IMAP account, retrieve email messages and convert them to tickets.

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Knowledge Base

Save you time and avoid double work. You can create and paste canned responses for a frequently asked questions.

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Conversation History

Filtering conversations allows you to selectively view messages by author and status, find customer's rate or attached file.

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Custom Fields

The most requested feature from our customers. Easily set up additional custom fields on any of your contact forms.

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Auto-Reply

You can set up an appropriate template for your message to a client. Make it looks good and clear and don’t forget about signature, logo or any other things.

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Pop-up Contact Form

«Help Catcher» – is a simple embed code you can add to your website, which enables customers to contact you without leaving the page.

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Customer's card

Helpdesk plugin includes client card. On the ticket page, you can see the whole customer profile with tags, contact information, and client’s previous tickets.

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Satisfaction vote

The customer satisfaction survey is the standard approach for collecting data on customer happiness. It consists of asking your customers how satisfied they are.

Extended Functionality

Get popular Add-ons for WordPress professionals

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Easy set up and update

There is no need for special developer skills to set up it in a minute. You can impress your client to show the smart way to support customers.

Made your own Helpdesk

Your system should be fitted to your needs without the added weight of unwanted functionality. It is a smart way to avoid overpaid functionality.

WordPress native design

Try the demo and see how it works for you. Your positive feedback is the main goal for us.

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The Best WordPress Helpdesk for E-commerce

We made a special E-commerce Bundle for store owners who want to make outstanding customer support

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Customer profile

See customer's information with tags, contacts right on the ticket page.

Lifetime value, orders, products

Customer lifetime value can be defined as the dollar value of a customer relationship, based on the present value of orders from the customer relationship.

Pop-up contact form

Every single ticket will be linked to its order. Your customer can easily reach the "Open Ticket" button.

Meet our clients from around the world

8 000 downloads, 45 countries, 10 languages and it is only beginning

Full Stack Bundle Pricing

Get discounted price with 25% OFF

  • American Express
  • Maestro
  • MasterCard
  • PayPal
  • Visa
  • Western Union

Single Site

$99

Lifetime usage rights + 12 month plugin updates & support

  • Reports & Metrics
  • Saved Replies
  • Conversation Feed Filtering
  • Forwarding
  • Custom Fields
  • Contact Form Constructor
  • Cc and Bcc fields
  • Private Notes
  • WooCommerce Integration
  • Easy Digital Downloads Integration
  • Unlimited Contact Forms
  • Custom fields
  • Google ReCaptcha
  • Category Field
  • Different Types of fields
  • Widget on Ticket page
  • WP Theme style Inheritance
  • Pop-up Contact Form
  • Attachments
  • Ticket History
  • Ticket Export
  • Search
  • Add New Ticket (by agent)
  • Ticket Autoreply Macros
  • Email Template
  • Customer Satisfaction Rate
  • Auto-close tickets
  • Knowledge Base
  • FAQ
Order now

Unlimited (Webmaster)

$199

Lifetime usage rights + 12 month plugin updates & support

  • Reports & Metrics
  • Saved Replies
  • Conversation Feed Filtering
  • Forwarding
  • Custom Fields
  • Contact Form Constructor
  • Cc and Bcc fields
  • Private Notes
  • WooCommerce Integration
  • Easy Digital Downloads Integration
  • Unlimited Contact Forms
  • Custom fields
  • Google ReCaptcha
  • Category Field
  • Different Types of fields
  • Widget on Ticket page
  • WP Theme style Inheritance
  • Pop-up Contact Form
  • Attachments
  • Ticket History
  • Ticket Export
  • Search
  • Add New Ticket (by agent)
  • Ticket Autoreply Macros
  • Email Template
  • Customer Satisfaction Rate
  • Auto-close tickets
  • Knowledge Base
  • FAQ
Order now

WordPress webmaster: "Nothing project-related gets lost again"

Case study from Roman Hanzlik, Smat Placid

I struggled a long time finding the right solution for me. Also tried some ticket systems – for WordPress and standalone. The most were just too complex, too much setup, too much in the background. With this plugin (I am using already the Pro) it is kept reduced to the point: the tickets itself. Setup email account and then you are ready to go. I am using it in a small company with three people, but the most important part for me was the mail-piping and so nothing project-related gets lost again.
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The nice side effect is to see WHAT to do next due to emails the ticket-marker (read, unread, outstanding) … with more the emails per day, I often get lost. Keep up the work! Thank you.
Roman Hanzlik
Roman Hanzlik
Smat Placid
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