All you need for the customer support

Better Than E-mail box

E-mail fetching

Your potential clients can reach you via email or by using the contact form. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.

Ticket's statuses

You don't have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on each ticket, as well as its status.

History and notifications

A simple listing of the date and time a request was assigned to someone, as well as status changes. The activities feed in a ticket shows you a quick log of all the activities that have been happening on it.

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Make Routine Tasks Fun

Saved replies

Save your time for something more interesting. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication.

Private notes

You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users. Have some fun with your team 😉

Conversation feed filtering

You can filter all conversations on the ticket page for the easier organization. Filtering conversations allow you to selectively view conversation messages by author and status.

Helpdesk in WP Admin Area

Clear integration with WP themes

The helpdesk provides an adaptive viewing experience for easy reading and navigation with minimal resizing and scrolling.

Personal front-end space for clients

Clients can manage the status of tickets right through the web page after regular authorization.

Embed contact form

«Help Catcher» – is a simple embed code you can add to your website, which enables customers to contact you without leaving the page.

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Just Released Features

Custom fields

The most requested feature from our customers! Almost ready! Easily set up additional custom fields on any of your contact form.

Contact form constructor

Be free with the contact form. Create and set up contact forms as many as you wish. Use Google reCaptcha to avoid spam messages.

Available languages

Catchers Helpdesk currently available in the following languages: 🇬🇧 🇩🇪 🇸🇪 🇷🇺 Please let us know if you want to help with translating and we will give you Pro-version.

See how it works

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Try full featured live demo

Pricing


PRO Multi-site

$139

2-5 Sites

  • Saved replies
  • Conversation feed filtering
  • Forwarding
  • Cc and Bcc fields
  • Private notes
  • Ticket history
  • Custom fields
  • Contact form constructor
  • Embed tool Help Catcher
Order now

Ordering and billing FAQ

What does the plugin license include?

All plugin purchases have licenses, which will allow you to update your plugin and receive support. Each license is valid for one year.

Are the licenses valid for a lifetime?

No, each license is valid one year from the date of your purchase. You will be sent an email to notify you when it is time to update.

How can I install plugins?

We are providing installation and setup services, please contact our support for assistance.

What is "number of sites"?

The "number of sites" limit - is simply a number of "production" installations. Every installed instance of plugin counts, web farms count as one.

You can still have multiple "testing" installations - for evaluating and testing purposes. For instance, your developers can install the plugin onto their local machines without any limits. But only one "production" installation is allowed with "single-site" license.

The "multi-site" license allows unlimited number of installations within one company. For every additional company you have to purchase a separate license, despite the number of sites you're allowed to use with your current license.

What happens when my license expires?

The product will continue to work after your license expires. You are free to continue using the product for as long as you like, but you will not receive support and updates for the product any longer.

How can I pay?

We accept Visa, MasterCard, PayPal, Discover cards and other more then 30 payment methods.

How secure is my payment info?

All payments are securely processed by one of industry leaders Paddle. Your card information never even touches our servers.

What about students/non-profits/open source projects?

We have discounts for qualifying users. Just send us an email.